Your purebred Labrador Retriever is sick or is seriously injured…however, though you love them more than anything, you don’t have the financial means to help them. Lucky for you (and your Lab) you come across the Labrador Life Line web site which offers financial assistance to purebred Labs in need of “medical care or emergency treatment.” You fill out the application, but what happens after that?
You could call them our “ringers.” Actually, they are the lifesavers. They are Labrador Life Line’s triage caseworkers. Leading up LLL’s triage team is Cindy Sherburne (who helped with the writing of this blog.)
In a two-part blog, I’ll give you a step-by-step, inside look at the application process.
1. Person fills out application and submits it online or by fax.
2. Cindy reads every case that comes in, and if the application shows the person meets our basic requirements, she then gives the case to an available caseworker (or takes the case herself.) Otherwise it can be turned down right away.
3. A first contact email is sent out to applicant with basic requirements.
4. The caseworker gathers the necessary information from applicant. Vet must fill out and return our vet form with an estimate.
Each caseworker is required to “determine the financial need of applicants and whether or not veterinary policies comply with our guidelines.”
Communication is crucial. Since Labrador Life Line is an on-line organization, all communication must be done via e-mail and phone.